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New phone survey launched following complaints of poor service

Tuesday, 16 June 2026 09:32

Tom Gordon MP with Councillors Matt Walker and Hannah Gostlow.

A new survey has been launched in Harrogate and Knaresborough following a number of complaints around poor service.

It follows multiple residents reporting patchy signal and “one bar” service, particularly with EE.

And Tom Gordon, the Liberal Democrat MP for Harrogate and Knaresborough has teamed up with local Councillors Matt Walker and Hannah Gostlow to act on their behalf.

Tom is urging residents to share their experience of signal strength, call and data reliability, as well as any coverage gaps in Knaresborough, Harrogate and the surrounding areas.

Cllr Walker said:

“The Council have failed to properly coordinate with EE and solve simple issues like a tree interfering with their phone mast.

"Now I’ve managed to get the two talking to one another we want to add residents’ voices into the conversation and find a swift resolution.”

The survey results will help to map the connectivity issues and present the problems clearly to EE, North Yorkshire Council and other phone companies.

Tom said:

“Decent phone coverage is basic infrastructure and it’s a serious safety issue when it disappears.

"We need your help to put together the full picture, present the problem to the people in charge and restore coverage to our neighbourhoods.”

The three-minute survey is available here: https://digitallibdems.typeform.com/to/gkHeoTnN

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