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Harrogate Hospital patients to manage their health using new digital technology

Wednesday, 16 October 2024 13:55

Harrogate Hospital is using a new patient-powered digital service.

Patients at Harrogate Hospital can now have greater control of their health and care information by registering for a digital patient portal.

Next week, many Harrogate and District Hospital patients will receive an email or text message inviting them to register for this service, 'Patients Knows Best' (PKB), which is free to use and can also be accessed via the NHS app.

The patient-powered digital service, PKB, is designed to improve patient experience.

Those who sign up can access most of their outpatient appointments at Harrogate District Hospital, online and via the NHS app.

They are also able to request cancellations and amendments to appointments.

Dr Gui Tran, Lead for Outpatient Transformation at HDFT, said:

“The patient portal is a really convenient and easy way of accessing and changing your appointments.

“It means you don’t have to wait for the letter to arrive in the post. But if it’s not right for you, we will continue to send letters in the post.”

Using the service means that patients have their appointment letters safely stored on their mobile phone, so that they can easily access them when they arrive at hospital.

Accounts can be shared with trusted family members or friends, helping those who rely on others for transport or support during appointments.

To date, more than 30,000 patients at Harrogate District Hospital are registered with PKB.

Over 1,200 appointment letters are being read every week using the online patient portal, instead of letters being printed and posted.

For more information, Harrogate and District NHS Foundation Trust patients should visit the Trust’s website at hdft.nhs.uk and search for ‘PKB’.

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